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Claiming JobSeeker Payment (JSP) 001-19051501

This document discusses how an individual can claim JSP online, or employment with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to claim as soon as possible online through the Services Australia site.

To receive JSP a person must:

– be of certifying age for JSP
– meet Australian house requirements for employment JSP
– be out of work, and
– trying to find work and going to participate in activities that increase their possibilities of finding a task, or
– unable to work, study or try to find work due to medical condition, illness or injury, or
– employed or studying full-time and are unable to undertake these due to a medical condition, health problem or injury and have a task or research study to return to

If the customer has actually shown they are unable to work due to a momentary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours per week, and
– their earnings falls listed below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours each week, but their income has actually minimized. See Rates and Thresholds.

In all cases, employment inspect if the customer is eligible to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being qualified they must offer their bank account balances, proof of earnings and work separation information.

Customers can begin an early claim online. They will be able to complete Your personal information, Your circumstances and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer concerns to answer in the online claim.

can not finish Review and Confirm, Next steps or submit the claim online until within 14 days of being eligible for JSP. They will get a suggestion notice 14 days before the eligibility date.

An apprehended person may lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the consumer is certified but not payable when they declare.

Customers moving from an existing earnings support payment can lodge an early claim approximately 28 days before the date of credentials.

Online claims

Customers must produce a myGov account and connect their Centrelink online account to it.

Once the consumer has linked their Centrelink online account to myGov, to begin an online claim for JSP they must:

– indication in to myGov and access their connected Centrelink online account
– ensure their personal details are appropriate. From the menu, pick the My information > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a minimized question set as part of their online claim if they are:

– presently in invoice of an income support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job is presented to the client on their Centrelink online account homepage up to 28 days prior to losing credentials for their existing payment.

The task will allow the client to carry out a structured claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for consumers deemed not able or inappropriate to finish an online claim or candidates. ACC should also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or employment fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the client can start a claim online and employment a Service Officer can take it over, or
– a Service Officer can help a client begin a claim which can then be finished by the customer in their Centrelink online account

Remote consumers

If the client resides in a remote location and generally uses an agent, Remote Service Centre, or phone to do company and is not able or unsuitable to finish an online claim, the customer must be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for recognized remote customers.

The consumer should have:

– the remote indication revealing on the Customer Overview, or
– a residential address in a remote place

To examine the address remains in a remote area:

– browse the town name in Office Locator
– see the Towns Result List
– see the Remoteness column

Customers with candidate arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim first. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a nominee is declaring on behalf of a person, encourage the nominee to assist the individual claim JSP utilizing the person’s Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be sensible for a client to complete all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Transferring to an Area of Lower Employment Prospects (MALEP) assessments.

If the customer has moved address within the previous 26 weeks, Services Australia should identify if they have actually decreased their work prospects by transferring to a new location.

If this is the case, the Service Officer should investigate a possible MALEP work associated exemption period.

Unemployed due to a voluntary act or misconduct

If the customer has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have happened.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to identify a non-compliance event has actually taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job seekers undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are eligible for a referral to a Labor force Australia or other expert supplier, will have a preliminary appointment booked during the Participation Interview. Attending this very first service provider appointment is called the job seeker’s RapidConnect requirement.

For the most part, meeting RapidConnect requirements will figure out the start date of the job seeker’s income assistance payment. Note: this is subject to task candidates satisfying any waiting durations and credentials requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new job candidates to the Workforce Australia online work service. This omits task candidates residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been receiving an income support payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will instantly determine this and use the suitable rate for eligible customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to customers throughout their online claim. Employer details, name and ABN, employment will exist to the customer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to verify the company within the claim. If a customer confirms the employer, once on payment, STP pre-filled income will exist to the consumer when they report. If the client does not verify the employer, once on payment, the STP company may provide to the consumer again when they report.